Dero’s Moving Van
1. General Policy
We aim to provide a reliable and high-quality service. Refunds are handled fairly and on a case-by-case basis.
2. Deposits
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Deposits (if taken) are generally non-refundable
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Exceptions may be made depending on notice given and circumstances
3. Cancellations
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Cancellations made with reasonable notice: no charge
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Last-minute cancellations may incur a fee if time or travel has been committed
4. Service Issues
If you are unhappy with the service:
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Contact us within 24 hours
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We will investigate and aim to resolve the issue quickly
Possible resolutions may include:
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Partial refund
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Service correction
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Goodwill adjustment
5. Non-Refundable Situations
Refunds will not be issued for:
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Incorrect information provided at booking
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Changes in job scope on arrival
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Access issues or delays outside our control
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Customer no-shows
6. Payment Disputes
We encourage customers to contact us directly first so we can resolve any issues quickly and fairly.
7. Contact
📧 Email: moving@deromn.uk
📞 Phone: (+44) 07770 905548